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Delivery Information
DELIVERY TERMS AND CONDITIONS
All orders are despatched from our warehouse in Rathmooney, Man O War Skerries Co Dublin. Orders placed before 2:00pm will be despatched on the same day. We notify all customers by email when orders are despatched
We use An Post parcel service for all deliveries. All orders can be tracked with the tag reference on the despatch notification, using the An Post tracking system.
A standard charge for postage and packing applies to all orders under 30kilos for delivery in the Republic of Ireland.. This charge may vary for orders above 30kilos. Northern Ireland deliveries may incur additional charges.
Collections cannot be made except by prior arrangement.
NON STOCK ITEMS
Our non-stock items are marked with a tag “14 days delivery”. This is our maximum time to complete the order and deliver to your door.
Stock availability is always marked beside each product.
Damaged Goods
Goods damaged in transit must be notified within 24hrs of delivery in writing via email to our offices.
RETURNS AND REFUNDS
Liam Collins & Company is happy to refund a full priced item within 14 days from your order date excluding delivery charge, in accordance with the distance selling regulations. Items must be returned with all original tags still attached and in original packaging. We do not accept returned Items that have been damaged. Such items will be returned to sender immediately.
A refund will only be guaranteed if the item is returned within the time frames stated above, starting from the date on your delivery note. Any items received after this date will be sent back to the original delivery address. Please indicate on your delivery note the reason for returning the item. You must return your delivery note with your item so we can trace your order and issue your refund. The cost of returning the item to us is your responsibility unless the item is faulty
To avail of a refund and/or replacement please contact our sales office and they will bring you through the step by step process.
Please note that Liam Collins & Company will not refund any return delivery charges. Please also be aware that there may be a restocking charge for any non stocked item returned.
WARRANTY
Goods are normally supplied with 1 year manufacturer’s guarantee, unless otherwise stated
This guarantee DOES NOT include wear and tear, misuse or mechanical damage to the product
If you have any further questions on our terms and conditions please contact us